Support

No. Lazer does not sell products directly to consumers through this website. You can purchase Lazer helmets through our network of retailers.

Stock availability varies by region. We recommend contacting the retailer directly or checking alternative authorized sellers.

In the event of a crash or any significant impact, a helmet should be replaced immediately. Even if the outer shell looks intact, the internal foam may be damaged and no longer able to absorb energy effectively. Helmets are designed to protect you in a single impact, after which their performance is compromised. To ensure your safety, always replace a helmet if there’s any chance its structure has been affected.

All helmets can be found on the size chart which helps you find your size. We also have a video on how to measure your head or a kid’s head if you’re not sure what size you need.

Check with your local retailer or distributor. You can find your local distributor here.

You cannot change the size of the helmet itself, but you can adjust the fit system both horizontally and vertically in most helmets.

Yes. Lazer partners with professional teams, athletes, and ambassadors across multiple cycling disciplines. You can explore our partnerships on the Teams & Athletes page.

Please email us your detailed request at sponsorship@lazersport.com

Warranty claims are handled through the retailer where the helmet was purchased.

Helmets age differently depending on how they’re used, stored, and exposed to the elements. Sunlight, temperature changes, travel, and general wear all influence how long the materials stay in good condition. Some helmets can look fine for many years, while others may feel worn much sooner. To keep things simple and to ensure consistent safety, we recommend replacing a helmet after about three years of regular use. This guideline starts from the moment you begin using it. A helmet’s manufacturing date doesn’t affect its safety as long as it was stored properly before purchase.

Use mild soap and water. Avoid solvents, abrasive cleaners, or high heat, as these can damage the helmet’s materials. Read detailed instructions here.

VeloVox is a communication device you connect to the straps of your bike helmet, allowing you to communicate with other riders and listen to music, eliminating the need to block the ear. You can control VeloVox with the device buttons, through the Cardo Connect App or with buttons on the handlebar*. *With a compatible Shimano bike.

Unlike traditional earbuds, which sit in your ear canal, VeloVox allows open-ear listening to transmit sound through the air, eliminating the need to block the ear. This allows you to stay aware of your surroundings, increasing safety on the bike.

VeloVox is compatible with all Lazer helmets (not including full-face helmets) and helmets that have Y-shaped straps. The width of the straps should be between 15 and 18 mm.

Please refer to the quick start guide here.

Press the top button on each side for 3 seconds until the VeloVox is switched on.

Press the top button on each side for 3 seconds until the VeloVox is switched off.

No, the device does not switch off automatically.

While it is possible to attach VeloVox to the straps of some helmets designed for other sports we do not recommend this.

The Lazer VeloVox is rated IP54, which means it is protected from limited amounts of dust and water splashes from all directions. You should not immerse the VeloVox in water.

Yes, you should always use both speakers. You cannot split the speakers between 2 users.

Yes, the Lazer VeloVox connects to your smartphone using Bluetooth and communicates with others through the cellular network. To use the Lazer VeloVox you need to keep it within Bluetooth range.

The Lazer VeloVox can still be used to listen to music downloaded on your phone, but you will not be able to have a group conversation.

Yes, you can install a different language using the Cardo Connect App. Go to Settings - Unit Language and choose between English, Spanish, French, German, Japanese, Chinese, Italian, Russian, Korean, Portuguese or Hebrew.

The Cardo Connect App will alert you when an update is available.

You can charge the device while it is installed on the helmet with the included, Y-shaped USB cable or any USB-C charging cable.

The batteries will last up to 11 hours, depending on various factors such as environmental temperature, audio volume and duration of the communication.

Lazer VeloVox will be fully charged in 2.5h, or charge for 20 minutes for 2 hours operation.

Turn on Lazer VeloVox. Look for the Lazer VeloVox in the list of available Bluetooth devices on your smartphone and confirm the connection.

While pairing and during use you should keep the VeloVox within the Bluetooth range of your phone. Typically, this is about 10m.

No, after the first pairing Lazer VeloVox should pair again automatically. If needed, you can pair again by pressing both buttons on the right side for 5 seconds to initiate a new pairing.

If needed you can initiate a new pairing by pressing both buttons on the right side for 5 seconds.

It means the device cannot pair with your phone. Make sure you activate Bluetooth on your phone, and you are within Bluetooth range. If you want to connect to a different phone or pair again press both buttons on the right side for 5 seconds.

Just scan the QR-code on the packaging or look for Cardo Connect App in the App Store or Play Store.

Yes, the app is free to download and use.

Yes, the app is available for both Apple iOS and Google android.

iOS: 15.0 and above. Android 10.0 and above.

To enjoy the full functionality we recommend installing the app. You can however use Lazer VeloVox as traditional headphones to listen to music or make a phone call.

The app will be installed in the language of the operating system of your phone. If this language is not available, it will install in English.

The app will prompt an update when available.

Yes, VeloVox will pause the music during the phone call and will automatically resume after it.

You can adjust the volume of a phone call in the Cardo Connect App in Settings > Audio Settings > Volume Levels.

Yes, you can store 4 favorite phone numbers, the first one will appear in the Quick Access screen.

In the Cardo Connect App go to the Intercom tab, choose Create New Group and enter a name and an image for your group.

In the Intercom tab, open the group, tap on the three small dots and choose Invite friends. You can share a link or show a QR code to join the group.